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Privacy Policy

Last updated 16 October 2026

This policy explains what personal information we collect when you use aquas.uk, how we use it and the choices you have.

  1. 1.Who we are

    AquasLab LTD (company number 16537697) is the controller of your personal information. Contact us about privacy at info@aquas.uk.

  2. 2.Information we collect

    • Orders: your name, email address, phone number and delivery address, and details of what you bought. Card and payment details are collected by Stripe; we do not see or store your full card number.
    • Messages: the name, email address, phone number (optional) and messages you send through our contact form, live chat, email or WhatsApp.
    • Your basket: the items in your basket are stored in your own browser so they are still there when you come back. See our Cookie Policy.

  3. 3.How we use it

    • To process, deliver and support your order, including warranty and returns (to perform our contract with you).
    • To reply to your messages (our legitimate interest in helping customers).
    • To keep the records we must by law, such as accounting and tax records (legal obligation).
    • To prevent fraud and keep our website secure (legitimate interests).
    • To understand how the site is used: anonymous visit statistics without cookies (legitimate interests), and Google Analytics only with your consent.

  4. 4.Who we share it with

    We share personal information only with service providers who help us run the shop:

    • Stripe, and pay-later providers you choose at checkout, to take payment
    • Resend, to send order and enquiry emails
    • respond.io, which runs our live chat and our WhatsApp inbox
    • Google, for Google Analytics, only if you accept analytics cookies
    • WhatsApp (Meta), if you message us on WhatsApp
    • Vercel, which hosts this website
    • Delivery companies, to deliver your order

    We do not sell your personal information.

  5. 5.International transfers

    Some of these providers process data outside the UK, including in the United States. Where they do, transfers are protected by safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or the UK–US data bridge.

  6. 6.How long we keep it

    We keep order records for six years after the end of the financial year they relate to, as required for tax purposes. We keep messages for as long as needed to deal with your enquiry and then for up to two years.

  7. 7.Your rights

    Under UK data protection law you can ask to access, correct or delete your personal information, to restrict or object to how we use it, and to receive a copy in a portable format. To make a request, email info@aquas.uk.

    If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk.

  8. 8.Changes to this policy

    We may update this policy. The date at the top shows when it last changed.